Iibm Emba Production and Operation Management - 1513 Words

Semester II Examination Papers IIBM Institute of Business Management Semester-II Examination Paper MM.100 Production and Operation Management Section A: Objective Type (30 marks) †¢ †¢ †¢ This section consists of Multiple choice questions Short Notes type questions. Answer all the questions. Part One questions carry 1 mark each Part Two questions carry 5 marks each. Part One: Multiple choices: 1. If the number of restrictions on sources be ‘a’ and the number of restrictions on destinations be ‘b’ then with the use of ‘stepping stone procedure’, the number of ‘used cells’ will be a. a+b+1 b. a+b+2 c. a-b-1 d. a+b-1 2. Value of smoothing coefficient ‘Î ±Ã¢â‚¬â„¢ lies a. Between 1 and ∞ b. Between 0 and 1 c.†¦show more content†¦Once a file clerk received the file. Clerks delivered files to underwriters on an hourly basis throughout the day. The average file clerk was paid $8,300 per year. One special file clerk was used full time to search for requested files that another file clerk had not been able to find in the expected place. It was estimated that 40 percent of the requested files were these â€Å"no hit† files requiring a search. Often these â€Å"no hit† files were eventually found stacked in the requester’s office. The primary â€Å"customers† of the file clerks were underwriters and claims attorneys. UNDERWRITING Company management and operations analysts were consistently told that the greatest problem in the company was the inability of file clerks to supply files in a speedy fashion. The entire company from top to bottom viewed the productivity and effectiveness of the department as unacceptable. An underwriter used 20-50 files per day. Because of their distrust of the files department, underwriters tended to hoard often used files. A count by operations analysts found that each underwriter kept from 100-200 files in his or her office at any one time. An underwriter would request a file by computer and work on other business until the file was received. Benson employed 25 underwriters. MANAGEMENT INFORMATION SYSTEM Upper management